Uber Arathi called trying to trick me into BS offer on 03-30-2015

Arathi called me around 10ish am. Asking will this a good time to talk. I said, yes. again I want to thank you for come to the office and speaking with us. ok I said. She said I have spoken with the Uber team and I called the bank. The car is $2400.00 behind in payments and Uber is willing to pay the late payments + give you $600.00 as a cushion. So do u want to come to the office and pick it up or we can pay it directly to the bank. I said pay it to the bank. why would you suggest that I come pick it up? The car is behind now. Pay it to the bank. Arathi said, well we wanted you to pick it up in a check directly to you. We can do this quickly because the payments are due now. I said why? that don't make sense. So why would you offer to pay it directly to the bank if you want me to come pick it. Arathi said, the bank is owed $2400 and we want to get this done as fast as possible. $600 as a cushion to settle to help get on your feet. I said, did you say settle. So all I went though that clearly shows that Uber is responsible for I gone though. Really!!!  Arathi says well we are giving you $600 extra to help you. I said. what about my lost of income? Arathi says. you have not taken a trip when you receive the phone. I not talking about the time I have the phone now. I am talking about when I didn't have a Uber phone to work with and when the phone was malfunction. The hardship I went through which the courts call pain and suffering, I responded. Arathi said well we tried to give you the agency to help you with your situation. what do you want? I said, what I requested in the letter which is not unreasonable. We went over this at the meeting and you can read. I didn't write my letter in arabic or chinese. I wrote it in english. You do speak, read and write in english? that means you do comprehend. Make the payment, but this is not a settlement. Uber is responsible for all that has been done. I been more than patient with Uber. Beyond reasonable. Unlike Uber that didn't respond within reason and put me through all this. Anyone else would have cuss you out by now. for trying to trick them in a settlement. Hear my voice its calm and i am speaking to you in an even tone. I have 2 of Uber angle investor contact me through twitter and they have more compassion than Uber. I will go to them and see what they working with first... Arathi said no wait, give me a day to come up with something else. I will be more productive for you to work with us. I will go back to them and go over with them again and see what they will decide. I said ok you will do what you do on your end. I wil do what I have to do on my end. Bye

Uber finally contact me update 3/3/15

I went to the meeting and Eric let me in the office. He is present but Arathi was not. Eric called Arathi to conference in. Arathi apologize for me having gone through because of the phone incident and thank me for coming in to the office to talk with them. Arathi said that David is no longer with uber. Also stating they did not see what any notes of what transpired between David and I. We talk about the blog letter. Long story short. Arathi ask they do as the next step to resolve this issue. I said what I requested in the letter.  Arathi 1st you need to call the bank make arrangements to clear that up. 2nd I need my lost income from when I received the malfunction phone until this week of 02/01/2015 when I receive a phone. Arathi said that she will talk with the uber team and see what they will do. Arathi said that Eric had some information printed up for me with some agencies in the city of Charlotte that can help you in my situation. What agency can help? Arathi said I can go to social services. I said social services and they have to do with what I'm requested Uber. Uber is the one that gave me a malfunction phone. When i requested twice to replace it uber is the one who didn't replace it. Not social services, Uber. So Uber is accountable. Social services or any other agency you look up i don't need their help. I take care of myself. Uber needs compensate me for the hardship that was cause by Uber. I will take care of myself. I will look out me. I will never trust anyone to do for me, but me. So tell me will these agency provide me what I am requesting from Uber? We printed the information so you can call and see how they can help. Do you want them. I said, that's not the answer to my question and no I don't want them. I want what I requested in the letter and that's it. Arathi said, I will talk with the Uber team and I will call you in a day or so ok. I said ok. Thank again for coming to speak with us. bye. meeting ended...  

Uber finally contact me Update 3/2/15

After my post on Saturday Feb 28th titled . I received a call from 919-307-9127 the next day Sunday March 1st  She said her name is Arathi Uber director of operation for the Charlotte and Durham area said that she have seen my blog that I post on Saturday. Arathi want me to know that I have a contact person for that will help with this issue. The uber team care about my concerns and would like for me to come in and meet her in person at the uber Charlotte office. To discuss my concerns and to meet the Uber contact team. Arathi ask can I come in on Monday the 2nd. I replied Yes, but I don't want to be talking to many people because that cause confusion. So what time on Monday. She ask what will be a good time for you? I said 10:30 am. Arathi said ok. She is in Raleigh/Durham area but she will meet me there at 10:30 am. I said, OK. I ask Arathi to send me an email confirming our meeting and so I will  have her contact info. Arathi said that she can send an text. I said na I prefer email. Arathi ask me for my email address and thank me for taking the time to come in and meet. I said ok bye

As you know it was the same usual unreliable response. I didn't receive an email from Arathi with her contact info. I did received and email and text from Eric confirming the meeting. Remember I ask her to email me...

Travis the bank called and say that the payments are 82 days pass due and I'm on the list for pickup(Repo). Please fix this

 I have to post on this letter online because Uber communication process sucks. I need Travis to fix this...

To: Travis Kalanick and Garrett Camp

This is Sidney I’m the guy who had big dreams when beforeI started working for Uber. Quickly my dream turned into a nightmare when the phone that I received was malfunctioned when I received it from the charlotte office reps and Uber partners would not respond with urgency and didn’t mail me a phone after I had made 2 request. I just receive a phone on January 29^th. When I contact you by twitter on New Year eve with My Uber Experience Homeless Sleeping In My New Uber Car blog letter and at the end of the letter I said that I will give you a chance to fix this. David called me that following Friday January 2^nd and he said that he will be working on it. So far it only looks like he was only talking about getting me back on the road driving.  There is much more to fix than just getting me back driving. When I talk to David the following week he ask me what do I need to get back driving. I need the tax tag and Ins to be paid to get the docs to upload. I don’t have the money to pay that. He ask me for the name of my insurance company. I mention that the car payments have not been paid and they are behind a month and a half or more.  I mention was homeless over 2 holidays and I need a stable place to live. David said that he will call the bank to see where the payments are at. He ask me to come and see him at the office so I can download my docs and pick up the phone. I told David that I done have the docs to download. I don’t have the money to pay taxes, tag and Ins. In NC you have to pay the taxes, tag and registration at the same time, you cannot pay the separately. This is why the amount is so high. He ask if I want to pick up the phone. I said I don’t see why the Avalon is not on the road. I will pick up the phone when the Avalon back on the road. Let’s go over what David has done since he contacted me.

01/02/2015 Contact me by phone.

01/05/2015 Text me to call him at 704-931-3099. I text back that I will call him after 5pm. I call David twice and his # doesn’t accept my call. I text David saying his # didn’t accept my call twice.

Wed 01/07/2015 I receive an email an invoice that $800 will be put in my account tomorrow.

Thur 01/08/2015 I receive an email that $800 has been forward to my account. I text David that I received the $800 and will get the Insurance, registration, tax and tag.

Fri 01/09/2015 Got off work early to get Insurance, tax, plate and registration. Eric called and mention the money that was forward.  

Sat 01/10/2015 I download pics and docs of plate and registration.

Sun 01/11/2015 I downloaded pic and doc of Insurance. I text David saying I have downloaded all docs 

Mon 01/12/2015 Call Eric, my call wasn’t excepted.

I have not heard from anyone so I wait…

01/15/2015 I text David saying I need your email.

01/19/2015 Call Eric and David. Neither would not except my call and I have not heard from either of them. Over a week that I downloaded my docs and nothing. So I emailed uber partners charlotte.

Sid

1/19/15

To: partnerscharlotte@uber.com

I sent text message to David on Monday 12th 2015  last week stating that I had received the fund and paid tax, tag and Ins for the car. I I stated that I downloaded the docs to my Uber profile account and all has been Uber approve. Eric called and I sent him a text message on Tuesday 13th stating that I want to pic up the phone. I will have to pick it up after 5:30pm. I have called their #'s and I cannot get through So I am emailing now. I need David to give me a call and give me his email that I may contact and get through to him. But I need David to call me. I have a message to give to him from the Bank....

Thank you!

Sid

980.216.6605 

So I get an email from Eric on the 01/21/2015

Eric (Uber Partner Support)

Add to contacts

1/21/15

To: Sidjeri

##- Please type your reply above this line -##

Your request (18575388) has been updated. To add additional comments, reply to this email.

Eric (Uber) Jan 21, 07:18 Hi Sidney, Happy to help you out here. 1.) I have went ahead and activated your account and approved your documents. I will also leave a phone at the front desk of 129 W Trade. St. for you with the receptionist with your name on it. You can stop by anytime after 11am today to pick that up. The front doors do close at 6 however so please be mindful of that. 2.) What message do you have to give us? Best, Eric|Uber Operations Manager, East Coast

So I was able to pick up the device on the 01/29/2015 after 6:00pm thanks to the security that allowed me to come in. Traffic is hell here in charlotte

As I mention in this letter above there is more that need to be fixed.

1. I receive a called from the Santander Consumer USA bank saying that I’m 15 payments behind at $274 .00. Remember I said that that David said that he is going to see where it at with the bank and did nothing.  Now I had to let them see what is going on with Uber.  I need my car to be paid off by Uber as part that needs to be fixed because of this Uber incident. Late payments go towards my credit as bad marks… 

2. I was homeless because of this Uber incident.  I need 2 years of corporate housing everything paid…

3. I have loss of wages from once I started until this week of 02/01/2015 because of the Uber incident. I need $1500.00 a week for 15 weeks = $22,500…

4. Because of this Uber incident I suffered extreme depression, homelessness, in the cold sleeping in a car, malnourish, cold out in the elements, no income to take care of myself and I was in total despair.  Need $75,000 for pain and suffering…    

What I ask that need to be fix is beyond reasonable, just like I waited for Uber to response to fix the phone situation. Look how long that take the dates are available. Check for yourself and see how long it took and what I had to go through which is unreasonable. So please fix this in a reasonable time. I need for you Travis to say the word so this will get fix now. Thank you Travis.

Sid

Travis and Kevin

Progress.  I was able to pick up the device on the 01/29/2015 after 6pm, thanks to a security guard that allowed me to come in despite the time. Traffic in Charlotte is hell and I appreciated the kind gesture.

As I mention in the letter above, there is more that need to be fixed. I appreciate what you’ve done thus far, but this situation has caused the following:

I receive a called from the Santander Consumer USA bank informing me that I am currently fifteen payments behind at $274. Remember I mentioned David said that he would check the status of with the bank and that has not happened to date.  Due to that negligence I was forced to explain my experience with Uber to them.  I am requesting following:

·       The car to be paid off by Uber.

·       The removal of all late payments that reflect as negative marks on my credit

·       Two years of paid corporate housing to correct my issue of homelessness caused by Uber

·       $22,500 for lost wages incurred from my start with Uber until 02/01/15. ($1500/wk for 15 wks)

·       Lastly, $75,000 for pain and suffering from extreme depression, homelessness, malnourishment,  sleeping in the cold and no income to take care of myself.

Travis and Keven, I believe my requests are within reason.  Despite my bad experience with Uber, I still believe in Uber.  Thank you for fixing the phone situation and I look forward to seeing these other requests by solved in a reasonable time.

Thank you 

Travis and Kevin.