Uber Arathi called trying to trick me into BS offer on 03-30-2015

Arathi called me around 10ish am. Asking will this a good time to talk. I said, yes. again I want to thank you for come to the office and speaking with us. ok I said. She said I have spoken with the Uber team and I called the bank. The car is $2400.00 behind in payments and Uber is willing to pay the late payments + give you $600.00 as a cushion. So do u want to come to the office and pick it up or we can pay it directly to the bank. I said pay it to the bank. why would you suggest that I come pick it up? The car is behind now. Pay it to the bank. Arathi said, well we wanted you to pick it up in a check directly to you. We can do this quickly because the payments are due now. I said why? that don't make sense. So why would you offer to pay it directly to the bank if you want me to come pick it. Arathi said, the bank is owed $2400 and we want to get this done as fast as possible. $600 as a cushion to settle to help get on your feet. I said, did you say settle. So all I went though that clearly shows that Uber is responsible for I gone though. Really!!!  Arathi says well we are giving you $600 extra to help you. I said. what about my lost of income? Arathi says. you have not taken a trip when you receive the phone. I not talking about the time I have the phone now. I am talking about when I didn't have a Uber phone to work with and when the phone was malfunction. The hardship I went through which the courts call pain and suffering, I responded. Arathi said well we tried to give you the agency to help you with your situation. what do you want? I said, what I requested in the letter which is not unreasonable. We went over this at the meeting and you can read. I didn't write my letter in arabic or chinese. I wrote it in english. You do speak, read and write in english? that means you do comprehend. Make the payment, but this is not a settlement. Uber is responsible for all that has been done. I been more than patient with Uber. Beyond reasonable. Unlike Uber that didn't respond within reason and put me through all this. Anyone else would have cuss you out by now. for trying to trick them in a settlement. Hear my voice its calm and i am speaking to you in an even tone. I have 2 of Uber angle investor contact me through twitter and they have more compassion than Uber. I will go to them and see what they working with first... Arathi said no wait, give me a day to come up with something else. I will be more productive for you to work with us. I will go back to them and go over with them again and see what they will decide. I said ok you will do what you do on your end. I wil do what I have to do on my end. Bye

Uber finally contact me update 3/3/15

I went to the meeting and Eric let me in the office. He is present but Arathi was not. Eric called Arathi to conference in. Arathi apologize for me having gone through because of the phone incident and thank me for coming in to the office to talk with them. Arathi said that David is no longer with uber. Also stating they did not see what any notes of what transpired between David and I. We talk about the blog letter. Long story short. Arathi ask they do as the next step to resolve this issue. I said what I requested in the letter.  Arathi 1st you need to call the bank make arrangements to clear that up. 2nd I need my lost income from when I received the malfunction phone until this week of 02/01/2015 when I receive a phone. Arathi said that she will talk with the uber team and see what they will do. Arathi said that Eric had some information printed up for me with some agencies in the city of Charlotte that can help you in my situation. What agency can help? Arathi said I can go to social services. I said social services and they have to do with what I'm requested Uber. Uber is the one that gave me a malfunction phone. When i requested twice to replace it uber is the one who didn't replace it. Not social services, Uber. So Uber is accountable. Social services or any other agency you look up i don't need their help. I take care of myself. Uber needs compensate me for the hardship that was cause by Uber. I will take care of myself. I will look out me. I will never trust anyone to do for me, but me. So tell me will these agency provide me what I am requesting from Uber? We printed the information so you can call and see how they can help. Do you want them. I said, that's not the answer to my question and no I don't want them. I want what I requested in the letter and that's it. Arathi said, I will talk with the Uber team and I will call you in a day or so ok. I said ok. Thank again for coming to speak with us. bye. meeting ended...  

Uber finally contact me Update 3/2/15

After my post on Saturday Feb 28th titled . I received a call from 919-307-9127 the next day Sunday March 1st  She said her name is Arathi Uber director of operation for the Charlotte and Durham area said that she have seen my blog that I post on Saturday. Arathi want me to know that I have a contact person for that will help with this issue. The uber team care about my concerns and would like for me to come in and meet her in person at the uber Charlotte office. To discuss my concerns and to meet the Uber contact team. Arathi ask can I come in on Monday the 2nd. I replied Yes, but I don't want to be talking to many people because that cause confusion. So what time on Monday. She ask what will be a good time for you? I said 10:30 am. Arathi said ok. She is in Raleigh/Durham area but she will meet me there at 10:30 am. I said, OK. I ask Arathi to send me an email confirming our meeting and so I will  have her contact info. Arathi said that she can send an text. I said na I prefer email. Arathi ask me for my email address and thank me for taking the time to come in and meet. I said ok bye

As you know it was the same usual unreliable response. I didn't receive an email from Arathi with her contact info. I did received and email and text from Eric confirming the meeting. Remember I ask her to email me...

Travis the bank called and say that the payments are 82 days pass due and I'm on the list for pickup(Repo). Please fix this

 I have to post on this letter online because Uber communication process sucks. I need Travis to fix this...

To: Travis Kalanick and Garrett Camp

This is Sidney I’m the guy who had big dreams when beforeI started working for Uber. Quickly my dream turned into a nightmare when the phone that I received was malfunctioned when I received it from the charlotte office reps and Uber partners would not respond with urgency and didn’t mail me a phone after I had made 2 request. I just receive a phone on January 29^th. When I contact you by twitter on New Year eve with My Uber Experience Homeless Sleeping In My New Uber Car blog letter and at the end of the letter I said that I will give you a chance to fix this. David called me that following Friday January 2^nd and he said that he will be working on it. So far it only looks like he was only talking about getting me back on the road driving.  There is much more to fix than just getting me back driving. When I talk to David the following week he ask me what do I need to get back driving. I need the tax tag and Ins to be paid to get the docs to upload. I don’t have the money to pay that. He ask me for the name of my insurance company. I mention that the car payments have not been paid and they are behind a month and a half or more.  I mention was homeless over 2 holidays and I need a stable place to live. David said that he will call the bank to see where the payments are at. He ask me to come and see him at the office so I can download my docs and pick up the phone. I told David that I done have the docs to download. I don’t have the money to pay taxes, tag and Ins. In NC you have to pay the taxes, tag and registration at the same time, you cannot pay the separately. This is why the amount is so high. He ask if I want to pick up the phone. I said I don’t see why the Avalon is not on the road. I will pick up the phone when the Avalon back on the road. Let’s go over what David has done since he contacted me.

01/02/2015 Contact me by phone.

01/05/2015 Text me to call him at 704-931-3099. I text back that I will call him after 5pm. I call David twice and his # doesn’t accept my call. I text David saying his # didn’t accept my call twice.

Wed 01/07/2015 I receive an email an invoice that $800 will be put in my account tomorrow.

Thur 01/08/2015 I receive an email that $800 has been forward to my account. I text David that I received the $800 and will get the Insurance, registration, tax and tag.

Fri 01/09/2015 Got off work early to get Insurance, tax, plate and registration. Eric called and mention the money that was forward.  

Sat 01/10/2015 I download pics and docs of plate and registration.

Sun 01/11/2015 I downloaded pic and doc of Insurance. I text David saying I have downloaded all docs 

Mon 01/12/2015 Call Eric, my call wasn’t excepted.

I have not heard from anyone so I wait…

01/15/2015 I text David saying I need your email.

01/19/2015 Call Eric and David. Neither would not except my call and I have not heard from either of them. Over a week that I downloaded my docs and nothing. So I emailed uber partners charlotte.

Sid

1/19/15

To: partnerscharlotte@uber.com

I sent text message to David on Monday 12th 2015  last week stating that I had received the fund and paid tax, tag and Ins for the car. I I stated that I downloaded the docs to my Uber profile account and all has been Uber approve. Eric called and I sent him a text message on Tuesday 13th stating that I want to pic up the phone. I will have to pick it up after 5:30pm. I have called their #'s and I cannot get through So I am emailing now. I need David to give me a call and give me his email that I may contact and get through to him. But I need David to call me. I have a message to give to him from the Bank....

Thank you!

Sid

980.216.6605 

So I get an email from Eric on the 01/21/2015

Eric (Uber Partner Support)

Add to contacts

1/21/15

To: Sidjeri

##- Please type your reply above this line -##

Your request (18575388) has been updated. To add additional comments, reply to this email.

Eric (Uber) Jan 21, 07:18 Hi Sidney, Happy to help you out here. 1.) I have went ahead and activated your account and approved your documents. I will also leave a phone at the front desk of 129 W Trade. St. for you with the receptionist with your name on it. You can stop by anytime after 11am today to pick that up. The front doors do close at 6 however so please be mindful of that. 2.) What message do you have to give us? Best, Eric|Uber Operations Manager, East Coast

So I was able to pick up the device on the 01/29/2015 after 6:00pm thanks to the security that allowed me to come in. Traffic is hell here in charlotte

As I mention in this letter above there is more that need to be fixed.

1. I receive a called from the Santander Consumer USA bank saying that I’m 15 payments behind at $274 .00. Remember I said that that David said that he is going to see where it at with the bank and did nothing.  Now I had to let them see what is going on with Uber.  I need my car to be paid off by Uber as part that needs to be fixed because of this Uber incident. Late payments go towards my credit as bad marks… 

2. I was homeless because of this Uber incident.  I need 2 years of corporate housing everything paid…

3. I have loss of wages from once I started until this week of 02/01/2015 because of the Uber incident. I need $1500.00 a week for 15 weeks = $22,500…

4. Because of this Uber incident I suffered extreme depression, homelessness, in the cold sleeping in a car, malnourish, cold out in the elements, no income to take care of myself and I was in total despair.  Need $75,000 for pain and suffering…    

What I ask that need to be fix is beyond reasonable, just like I waited for Uber to response to fix the phone situation. Look how long that take the dates are available. Check for yourself and see how long it took and what I had to go through which is unreasonable. So please fix this in a reasonable time. I need for you Travis to say the word so this will get fix now. Thank you Travis.

Sid

Travis and Kevin

Progress.  I was able to pick up the device on the 01/29/2015 after 6pm, thanks to a security guard that allowed me to come in despite the time. Traffic in Charlotte is hell and I appreciated the kind gesture.

As I mention in the letter above, there is more that need to be fixed. I appreciate what you’ve done thus far, but this situation has caused the following:

I receive a called from the Santander Consumer USA bank informing me that I am currently fifteen payments behind at $274. Remember I mentioned David said that he would check the status of with the bank and that has not happened to date.  Due to that negligence I was forced to explain my experience with Uber to them.  I am requesting following:

·       The car to be paid off by Uber.

·       The removal of all late payments that reflect as negative marks on my credit

·       Two years of paid corporate housing to correct my issue of homelessness caused by Uber

·       $22,500 for lost wages incurred from my start with Uber until 02/01/15. ($1500/wk for 15 wks)

·       Lastly, $75,000 for pain and suffering from extreme depression, homelessness, malnourishment,  sleeping in the cold and no income to take care of myself.

Travis and Keven, I believe my requests are within reason.  Despite my bad experience with Uber, I still believe in Uber.  Thank you for fixing the phone situation and I look forward to seeing these other requests by solved in a reasonable time.

Thank you 

Travis and Kevin.

Please Read 

My Uber Experience. 

From Working With Uber To Homeless Sleeping In My New Uber Car. 

To: Travis Kalanick and Garrett Camp
My name is Sid. I want to write to you about my Uber experience. I hear(d) about Uber from a coworker and I look it up on YouTube for more information. While watching some of your interviews, I was impressed by your reasons you started Uber. So I sign up, quickly found out my 1997 Sentra car didn't  qualify for the program. I discovered purchasing a car would be difficult since I had not used my credit since 2006 it was like having no credit.  Two months later looking through local ads for work, I came across an Uber ad in Ohio stating that Uber had a car program. I got excited, but He told me it wasn't in Charlotte. Still very interested, I search the internet and saw a video with you being interviewed about the Uber car program. I listened closely and saw how the program worked. I liked what I heard so I look for contact info for local Uber office in Charlotte and could not find one.  I responded to an Uber ad and a manager from the Ohio office called me.  I mention that I read Uber had a car program in your area and he told me that the car program was not in Charlotte. Later in June I received a text from Uber about an upcoming meeting in July about the car program. I saved the date and went to the meeting to learn about the program.  I was excited about how easy it was to get a car and start working for Uber. I didn't have the $1000 to put down right then, but my mind was made up, I would raise the money somehow. I asked several people for the money and was turned down. I went to car title loans and they said my car was too old. I ask to borrow the money and put my car up for collateral and was turndown on many occasions. I remembered that the host of the car meeting and on the video said you could get a car in 4 to 6 hrs. So I went to Carmax to sell my Sentra to get the money and go get the Uber car.  Carmax offered me $1000 for my car, but I did feel comfortable selling it. I wanted to join Uber for sure, but I said to myself, “If you do this Sid and it doesn't go as plan, I will have no car get back and forth to work and if you can’t get to work you will have no place to live.”  I was staying at weekly hotel rental. The Carmax offer was in writing and was only good for 7 days, so I contemplated on it.  The risk was too high, I decided not to sell my car.  I knew I needed a car to continue looking for work, because no car meant, no work which equated to no place to lay my head. I was determined to find work and save the money. I knew it would take longer to do so, but the risk of losing everything was lowered.  In August I found a temporary job paying $10 an hour + overtime. My budget was,weekly rent, $260, cellphone, $50/month, car ins,  $100/month and $20/week for gas for my car. I ate only oatmeal and grits during this time to save as much as possible.Excited about the possibilities, I told family and friends of my plans to work with Uber as a contract driver. I explained how this opportunity would help me and help them to get into this business and help us to make money to accomplish the goal of not living from pay check to pay check. I believed it would provide us with enough money left over to start the foundation that will help our community, city, state and nation.  My temporary job assignment was ending on the 17th of October, but I didn't mind, it was October 10^th and I had managed to save $980 and was able to borrow the $20 needed. Long story short, it was tough, but I was determined to work and save the $1000. I call the dealership and made the appointment for the 11th. Thinking that I will get the car in 4 to 6 hours as the Uber host and the video he presenter said I was confident I would be working for Uber the following week. I was happy to say the least. I could see myself living a better quality life and working as a Uber driver. I got to the dealership, they showed me the cars and I choose the Avalon Limited. I wanted the Uber customers to have the best experience, a quality car and superb customer service. Expecting a speedy transaction, I filled out the simple paperwork, gave my $1000 to the dealership representative. To my surprise I couldn't get the car in 4 to 6 hrs as the Uber host and video explained at the Uber car program meeting. Because this is a lease program I was informed that there was a process to get the car. I was told they would have to discuss it with the bank, write the lease and that they would contact me sometime the following week. I have no idea what this part of the process consist of so I said ok.  On Friday, October 17th I was informed by the dealership the lease was ready to be signed. Excited once again, the 46 mile round trip drive didn't matter, I was going to sign the lease and driving off in my new Uber car.  Once again let down by the process, they informed me I wouldn’t get the car because the money had to be transfer to the dealership bank account.

Thursday October 23^rd, I sent a text to the dealer rep to see if the money had posted to their bank account, I was anxious and needed to get started with Uber.  He called, said that the funds have been transferred and I could come pick up the car. I told him that I will be there around 12:30pm. I picked up the car. They asked me if I was excited, I said not really, I had become frustrated with the process and misleading information in the video.   Simply ready to work, I immediately sent and email requesting a Uber phone in hopes of starting that evening.

Sid 
10/23/14
To: partnerscharlotte@uber.com
I need to come in to pick up the phone ASAP so that I can start immediately. Please call me today that I may start tonight.
Thanks 
Sid
980-*-**

I contacted Uber Partners Support (12453660) and told them I have the car through Uber

Car Program is it possible to go by their Charlotte office to pick up an Iphone device. I want to start working as soon as tonight or by the weekend. At this point I needed a check to come in this following Thursday because the car note is coming soon. 

##- Please type your reply above this line -##
Your request (12453660) has been updated. To add additional comments, reply to this email.
Rebecca Thomason (Uber)
Oct 23 15:44
Hi Sid,
Thanks for writing in. I am happy to reply.
I took a look at your application in our system. I see that you have recently added documents for a different vehicle. These documents are pending review by our team. Once the documents have been reviewed and approved, you will be notified regarding the next steps. We appreciate your patience.
Thanks so much!
All the best,
Rebecca
Uber Support
uber.com  | facebook.com/uber |@uber
Pro tip:To get the quickest response time, please always submit a new email for a new issue (not reply an old thread) and only submit one issue per ticket!


I heard from support, they saw new docs have been uploaded and they needed to be reviewed for approval. I said thanks for your assistance. I was happy of their replied. I was ready and excited to get started on this new venture with Uber and start making some decent money for a change. My goal was to help other get into this business with Uber and grow. I had made it.  I was feeling magnificent that I could see all my goals come into view. 


From: Sid 
Sent: Fri 10/24/14 9:32 AM
To: Uber Partner Support (partnerscharlotte@uber.com)
I also want to let Uber kno. Through Uber car program I pic up the Toyota Avalon yesterday. This why I am ready to get started working...

Sent from my Windows Phone


Friday 24th at 9:32am I sent Uber support an email stating that I receive the car through Uber car program.  

From: Latara (Uber Partner Support) (partnerscharlotte@uber.com) This sender is in your safe list.

Sent: Fri 10/24/14 12:21 PM
To: Sid

##- Please type your reply above this line -##
Your request (12496688) has been updated. To add additional comments, reply to this email.
Latara (Uber)
Oct 24 09:21
Hi Sidney,
Thanks for writing in! Hope to see you on the road soon.
Uber on!
Latara
Uber Support
uber.com  | [facebook.com/uber] (http://facebook.com/uber) |@uber



I received an email from Uber support (12453660) stating that my docs have been approved.

From: Laura (Uber Partner Support) (partnerscharlotte@uber.com) This sender is in your safe list.

Sent: Fri 10/24/14 1:09 PM
To: Sid


##- Please type your reply above this line -##
Your request (12453660) has been updated. To add additional comments, reply to this email.
Laura (Uber)
Oct 24 10:09
Hi Sid,
Thank you for reaching out to us. Your documents have been approved. We will follow up with you regarding the next steps shortly.
Best,
Laura
Uber Support
uber.com  | [facebook.com/uber] (http://facebook.com/uber) |@uber



From: Sid Jeri (sidjeri@outlook.com)
Sent: Fri 10/24/14 1:37 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
Please let me know when I may pick up the phone. Please dont mail it, I can start sooner when by picking it up.
Thank you.
Sid

Sent from my Windows Phone


I was hoping to hear from Uber support with word to go pick up the Iphone devise at the Charlotte satellite office.  I was still anxious to go to work that night and get a few days in so I could get a paycheck the following Thursday.  The whole weekend passed, still no word from Uber support. I was disappointed for the lack of urgency I was witnessing from the company. In the past I had received text from Uber (sometimes twice a week) to come to the Charlotte office and pick up the Iphone device. I just didn’t see why my request would be a problem.  It just didn’t make sense to me. I was very disappointed…
I didn’t hear from Uber support until the following Monday and here is their text response…


+12015618320 Add - Hackensack, NJ
10/27/14 10:00 AM 4  
+12015618320: Uber MSG: Get on the road with Uber before the Halloween rush!!! You can request a device setup or shipment @t.uber.com/phone request ! OR, come in-person Wednesday Oct. 29 anytime between 4-7PM @ 8419 N. Tryon St. 


I was hurt. I’ve had this brand new car for 4 days and they want me to wait two and a half more days before I can start work, really! And, it sucks that I am not going to get paid this Thursday to keep head above water. But I said I will manage somehow. I kept my head up. Again I wrote Uber support….


From: Sid Jeri (sid**@******.com)
Sent: Mon 10/27/14 1:42 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
Hi Laura
I hope u had a nice weekend. I received a text this morning from Uber and it said(((+12015618320 - UberMSG: Get on the road with Uber before the Halloween rush!!! You can request a device setup or shipment @ t.uber.com/phonerequest ! OR,come in-person Wednesday Oct. 29 anytime between 4-7PM @ 8419 N. Tryon St.)))

I'm asking can u request to them if I may pick up the phone today because I have had my car through Uber car program for almost a week now and I really need and want to get started today and not Wednesday. Please see what u can do for me. I am ready to get started   
Thanks
Sid
980-*-**

Mary (Uber)
 27 15:05
Hi Sid,
Thank you so much for reaching out. I have passed this request to our Operations Manager to ensure it is handled appropriately.
Thank you for your patience as we work to resolve this matter. If there is anything else I can do in the meantime, please let me know.
Best,
Mary 
Uber Support
uber.com facebook.com/uber @uber


I forced to borrow money for my rent for the week. I dreaded that because I don’t like borrowing money. I just didn't understand why I couldn't pick up the Iphone device from the office because for the past 3 months I had been getting text from Uber Charlotte office every week and I still have all the text. 


Taylor (Uber)
Oct 27 16:39
Hi Sid,
Taylor here, East Coast Community Operations Manager. Thanks for your message. Unfortunately, we're only holding an in-person pickup session on Wednesday, the 29th, so we'll see you then. Thanks so much for holding tight -- we're excited to get you on the road!
Best,
Taylor
East Coast Community Operations Manager
support@uber.com @uber


Wednesday, October 29^th, I’d planed to be there at 3:30pm. I will not be late. Two other people and I wait in the hotel lobby.  4pm, no Uber reps. A few more people gather. Finally, 4:06 pm, three Uber reps finally show up. I didn’t mind I was just ready to get started. We’re all in the conference room, one of the uber reps urges me to come to the table, he asked for my name and phone number.  Finding what’s on the computer screen more interesting, he hands me a phone, a Uber Black bag with the Uber sign and some phone accessories. Uber says ok you’re ready. I said that’s it. The Rep says yes. So I left. There was no other information offered. I called a friend and told them that it only took 3 mins to pick up the Uber Iphone. I just couldn’t believe they kept me from working for a hold week and it only took 3 mins to pick up a phone. So I’m ready to do this now. Excited about the chance to start tonight and frustrated because I found myself stuck in traffic, I go to my place to change clothes to start my first day. I was driving when I get my first trip. I happen to look at the phone and it was flashing with a countdown circle. I touch the phone to accept the trip. But I notice that the phone didn’t make a sound. So at the end of the trip I checked the phone settings and the sound was on and the volume on maximum. I said to myself it would be nice if they had sound when a trip comes in. I thought maybe Uber didn't want to disturb the client with phone sounds while in the vehicle. I just tried to keep the phone in eye view or peripheral vision and hope that I don’t miss a trip. A couple of hours later I got my 2nd trip and I that’s when the 1st problem started, really my 2nd problem. I didn’t know that the Uber phone was suspose to make a sound for trips. For this problem Uber phone had five malfunctions and two other malfunctions where the phone show no info on the passenger.  During the trips I couldn’t call the passenger but the passenger could call me. This is what I wrote to Uber support.   

Missing trip‏
From: Sid **** (sid****@***.com)
Sent: Fri 10/31/14 9:59 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
IPhone froze during trip and restarted. Pick up at 309 E. Morehead St. Passenger Steven. 
Thanks 
Sid

Sent from my Windows Phone

Kathy (Uber)
Oct 31 22:54
Hi Sid,
Thanks for letting us know about this trip. We have adjusted the total to match our estimate, which you can see by logging into your account at partners.uber.com.
Please let me know if I can help with anything else.
Best,
Kathy
Uber Support


As for my new Uber phone, I had 9 malfunctions and it automatically restarted during trip and two malfunctions where the app sent me to the wrong location. Seven Passenger, they said were not alerted when I arrived. Third passengers ask me why I didn’t call. The Uber phone didn’t give me an option to call. I could not call any passengers from the Uber phone. IPhone restarted during trip‏


From: Sid **** (sid****@***.com)
Sent: Sat 11/01/14 12:35 AM
To: Uber Partner Support (partnerscharlotte@uber.com)
11/01/14
Pickup: 8th St.
Time 12:17am

Drop off: 309 E Morehead St.
Time 12:26am

Sent from my Windows Phone


I was so frustrated with this phone with all it malfunctions. I emailed Uber support for the phone instruction manual. I needed these problems solved so thing could run much smoother. I was thinking that they should have done quality control on the Uber phone before they allow it in the field. No one volunteered any info regarding the phones malfunctions. There is no way I should have been able to walk out in 3 mins. They should have told us about these potential problems the Uber phone may have while working and what we should do when they happen. The Uber phone just kept malfunctioning sending me to wrong locations, not allowing me to call clients, trips were ended in the middle of the drive, the list of problems are never ending.    

Your request (12975091) has been updated. To add additional comments, reply to this email.



From: Sid **** (sid****@***.com)
Sent: Sun 11/02/14 4:41 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
I don't have any instructions on how to use the iPhone device. 3 customers ask me why I didn't call them. I responded I press arrived when I arrive here and the app let you know I'm here. The customer said the app didn't let them know.  I need phone instructions so I know use the app operations...
Sid

Sent from my Windows Phone


Monday 3rd Nov 2014 I started early that morning and stop just before noon because it was slow so I signed off. I planned to start again at 1pm.  I was getting ready to sign on. I look at the phone and it had me signed on and had a message window stating (trying to get car in better area or location) so I press ok and it started loading so I waited for 15 mins and it was still loading. I didn’t want to interrupt whatever was loading to the phone so I waited another 30 mins still loading. I power the phone off and power it back up and press the Uber App button it’s still loading. So I went to do some other personal things and came back and it still loading. I powered it phone down again and it’s still loading. I took a nap woke up and It still loading. I wrote Uber Support.  


From: Sid **** (sid****@***.com)
Sent: Mon 11/03/14 4:46 PM
To: partnerscharlotte@uber.com(partnerscharlotte@uber.com)
I was off line and when I come back to get on line it had a message (trying to position car in a better area or location) Why was it doing that I was off line? I press ok and the phone has been reloading for over three hour now. It need to reset so I may start work...
Sid 
980-*-**

Your request (13188530) has been updated. To add additional comments, reply to this email.


Lacey McCutchen (Uber)
Nov 03 15:53
Hi Sid,
Thanks for writing in! So sorry to hear you are having problems with your phone! Sounds to me like this issue can be fixed with a simple restart. To do this, simply hold down the power button at the top of the phone until the phone shuts off. Once the phone is off, wait a minute or two, then turn it back on. If you are still having problems operate the phone, click here for a few helpful videos explaining how to operate the Uber app.
If you are still experiencing issues after taking these steps, please let us know.
Best,
Lacey
Uber Support
uber.com  | [facebook.com/uber] (http://facebook.com/uber) |@uber
These instructions were of no use to me and I had already seen these video. I call Uber support answer a generic response. So they did as I ask and restarted the app for me and it work. 


Tuesday 4th Nov 2014 I got up early to get started and I was positioned and I saw that my rating was low. I emailed Uber support asking for feedback and Uber support sent me another generic response.        

From: Sid **** (sid****@***.com)
Sent: Tue 11/04/14 7:47 AM
To: Uber Partner Support (partnerscharlotte@uber.com)
I need feed back on why my rating is lowered...
Sidney
980-*-**

Sent from my Windows Phone

Your request (13220469) has been updated. To add additional comments, reply to this email.
Mark from Uber (Uber)
Nov 04 07:18
Hi Sidney,
Thank you for reaching out regarding your rating. I would be happy to offer more information about how the ratings are derived and what riders report makes for a good ride!
The driver rating is a mathematical average of all of the ratings that you have received from your riders. Since all drivers start at 5*, the rating will normally go down a little bit when you are just starting to take trips. However the more trips you take, the more stability you will see in the rating. Please keep in mind that, as long as you are giving good service overall, your average should balance out and reflect that you are a driver that riders like.


For the first time the phone beeped, I get a trip.  I am like wow that what it sounds like. I picked up customer and we get to the destination and I pressed end trip, the phone signed me off. I told the customer it should keep track of the info and the trip calculations. You don’t have to worry. If you feel the rate is wrong. I advised him to contact customer support and they will make adjustment. I acted like I knew what was going on, but I didn’t. I was so frustrated with the Uber phone. I emailed Uber support again and still got the same generic response. 


From: Sid **** (sid****@***.com)
Sent: Tue 11/04/14 9:24 AM
To: Uber Partner Support (partnerscharlotte@uber.com)
Took customs to destination. Was on rating screen and it took me off-line. Why is there so many problem with this iphone app.
Sid

Sent from my Windows Phone


Your request (13224316) has been updated. To add additional comments, reply to this email.
Jessica (Uber)
Nov 04 06:40
Hi Sid,
Thank you for reporting this issue. So sorry about the phone trouble! Let's try a phone reset. To do this, simply hold down the power button at the top of the phone and the home button at the same time. Continue to hold these two buttons until the Apple symbol appears.
Once the Apple symbol appears, release the two buttons. Wait a few seconds while the phone starts up. You should now be able to use your phone without any issues!
Please let me know if you still have trouble.
Regards,
Jessica
Uber Support
uber.com  | facebook.com/uber |@uber


My moral was at an all time low at this point. I tracked down another Uber driver to ask if he had the same problems and maybe he would have some answers to my Uber phone problems. I told he about the phone not making a sound when the trips pop up on the phone. He said Uber phones are suppose to make a sound when trips come in. I told him that I only heard is once and it was this morning. So I told him about the many others issues I had with the phone. He suggested that I contact Uber support and request another phone, he believed that Uber gave me a refurbish phone. Clearly the phone is not working properly. That’s what I did, I requested for a new phone.   


From: Sid **** (sid****@***.com)
Sent: Tue 11/04/14 1:22 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
I have been having to many issues with this iPhone device. I need a new device. I want to make an appointment to come to the Charlotte office to exchange this device for a new one.
Sidney
980-*-**

Sent from my Windows Phone


Didn't hear from Uber support, not one email yesterday. I email Uber support again repeating the same thing.

From: Sid **** (sid****@***.com)
Sent: Wed 11/05/14 11:07 AM
To: Uber Partner Support (partnerscharlotte@uber.com)
I have been having to many issues with this iPhone device. I need a new device. I want to make an appointment to come to the Charlotte office to exchange this device for a new one.
Sid

Sent from my Windows Phone




Shanai (Uber)
Nov 05 08:20
Hello,
Sorry to hear about that, it looks like we will need to ship you a new phone!
Please fill out the form at t.uber.com/phonereplace.
We will get you a phone within 2 business days so you can be back on the road! If your phone is having technical issues we will also send you a return mailer for your bad phone. Once the bad phone is received, any deposits made will be refunded within 2-3 weeks.
Sorry for the hassle,
Uber Support
http://uber.com  http://facebook.com/uber http://twitter.com/uber


I cannot believe what this email said and I opted in for the guarantee hours for all 3 days. This is some madness, so I immediately emailed them again.

Your payment from Rasier is on its way!‏
From: Bill.com Operations (NoReply-Payments@hq.bill.com)
Sent: Wed 11/05/14 6:09 AM
To: Sid **** (sid****@***.com)
Rasier
Hi Sid,

The money will be in your bank account on 11/06/14. The payment is for these invoices:
Invoice # Due Date Amount Payment Amount
10.27 to 11.02.14 CLT 80680336 11/03/14 $428.29 $428.29
Total: $428.29





Have questions about the payment? Contact Rasier at partners@uber.com.



Thank you,
Rasier


Please do not respond to this email. This e-mail was sent from a notification-only e-mail address.



From: Sid **** (sid****@***.com)
Sent: Wed 11/05/14 11:17 AM
To: partners@uber.com(partners@uber.com)
Thur 5p-2:38a Fri 4:45p-3:00a & Sat 6p-2:00a I was on guarantee pay. Filled out the opt in form twice to make sure. Need it corrected ASAP.
Thank you.
Sidney
980-216-6605

Sent from my Windows Phone




No response. Really!


Rasier has paid you‏
From: Bill.com Operations (NoReply-Payments@hq.bill.com)
Sent: Thu 11/06/14 8:05 AM
To: Sid **** (sid****@***.com)
Rasier
Hi 8817630 - Sid,

You've received money in your bank account from Rasier for these invoices:
Invoice # Due Date Amount Payment Amount Process Date
10.27 to 11.02.14 CLT 80680336 11/03/14 $428.29 $428.29 11/05/14
Total: $428.29  



You should see a deposit for the Total.



Have questions about the payment? Contact Rasier at partners@uber.com.



Thank you,
Rasier



Please do not respond to this email. This e-mail was sent from a notification-only e-mail address.


I finally received my first paycheck, $428 and it should have been $790. I was angry because this money was just enough to pay my bills that were already due and I needed the rest of my money to buy food and gas for the car and other operations. I was hoping to hear from them soon about my money. I borrowed $40 for gas and was able to work Friday and Saturday. I will keep notes on the phone problems. The other phone that I requested had not come in the mail yet I have half a tank of gas and I am running out of patient with Uber. But I get up early and position myself in the university area. I got my first trip after being out here for 2 hrs. I get there according to the Uber phone GPS directions. I set in the front of the building with my blinkers on, 6 mins go by. Remember Uber phone doesn’t give me that option to call the customer. This is a apt community,  I had no apartment unit number just a building number.  I decided to check the next community over there it was. I was fifteen mins late. All of this could have been avoided if I had the other Uber phone that should have been here which I had requested last Tuesday. It’s been a week now and I still have not received it.  So I wrote Uber support…


From: Sid **** (sid****@***.com)
Sent: Mon 11/10/14 9:29 AM
To: partners@uber.com(partners@uber.com)
Directed me to the wrong community.  

Sent from my Windows Phone

I also wrote Uber support about the new phone request. I stop working early  because I don’t have any gas money. 
From: Sid **** (sid****@***.com)
Sent: Mon 11/10/14 1:30 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
I hope that your weekend was a nice one. It has been more than 2 days and no device has been delivered. I have not received it.
Sid
9802166605


Tuesday 11th Nov 2014 I have 5 dollars and a ¼ tank of gas. I’m still hoping that Uber will come through with the rest of my money because I need it to keep running. I can’t borrow any more money. So maybe I can sell my car to Carmax for a $1000 I really don’t want to sell it because Uber may not come through.  Well the original Carmax offer expired and they gave me another one, $500 cheaper than the first one, this was junkyard offer. Things are going downhill so fast. I’m so stressed but I keep smiling to keep from crying. I will start putting my resume out there looking for a regular job. 


My payday‏
From: Sid **** (sid****@***.com)
Sent: Thu 11/13/14 9:43 AM
To: Uber Partner Support (partnerscharlotte@uber.com)
I hope that your day is a nice one. Last Wednesday I sent an email that my pay was inaccurate because I had not been paid for my guaranteed pay per hr that I opt in for. I have not heard anything from accounting. WHY?
I need my earned money to stay in operation like to have gas to stay on the road, food and to pay my weekly rent. Yesterday I didn’t receive an invoice. So do that mean that I am not getting paid? If accounting and support don't contact me today. I will have no choice and publicly contact the CEO of Uber. Informing him of this broken process when it comes to supporting drivers issues. 
Sid
980-*-**

Sent from my Windows Phone


Your request (13783083) has been updated. To add additional comments, reply to this email.
Holly at Uber (Uber)
Nov 13 09:17
Hi Sid,
Thanks for writing in. In order to qualify for this incentive, you had to maintain an acceptance rate of at least 90%. It looks like your acceptance rate was below this for the time of the guarantee, so you did not qualify for the incentive.
For the future, be sure to accept all trip requests that you receive. Please note that trips canceled by riders will not affect your acceptance rate, so there's no need to worry about that.
Let me know if I can answer any other questions for you.
Best,
Holly
Uber Support
uber.com | [facebook.com/uber]
(http://facebook.com/uber) | [@uber](http://twitter.com/uber)


I just couldn't believe what I was reading. Uber thinks that I will be out there to drive and not accept trips. I got a car that I received through the Uber program that I have to pay for. I’m not crazy I have bills to pay. I am accepting everyone that I see come through because the phone does not beep when trips come in. I am not turning nothing down but my shirt collar. I explained to her in this email that the phone was not working properly and I have the emails to prove it.    

From: Sid **** (sid****@***.com)
Sent: Thu 11/13/14 1:43 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
The reason why the acceptances rate was low because the phone is not working properly. It kept giving me these error message when after I touch the phone to accept the trip. Even when I tap the phone immediately. I have the emails when I contact support. I have emails about all the other issues that I was having with this iPhone. I also have the emails requesting a new iPhone because of all the issues. As of today I still have not receive a new iPhone...

Sent from my Windows Phone


I wasn’t happy with this next email. She says I didn’t put in a new phone request. Really! 

Your request (13783083) has been updated. To add additional comments, reply to this email.
Holly at Uber (Uber)
Nov 13 11:35
Hello Sid,
I am sorry to hear your phone was not working properly. I do not see a request for a new phone, you can go ahead and request one here:
t.uber.com/phonereplace
You will need to return the defective phone.
To return your phone:
-Go to http://t.uber.com/returnmailer and fill in your name, address, and phone number.
-In 5-7 business days, a prepaid envelope will arrive. Please place just your iPhone in the orange envelope and seal it. (Accessories do not need to be included)
Drop the envelope in a mailbox -
 no postage necessary!
If you have any other questions please let us know.
Best,
Holly
Uber Support
uber.com | [facebook.com/uber]
(http://facebook.com/uber) | [@uber](http://twitter.com/uber)


I was at my lowest.  I will lose my place and be homeless in the streets. I would have never thought that my situation would get worse. I wrote Uber support.

From: Sid **** (sid****@***.com)
Sent: Thu 11/13/14 4:15 PM
To: Uber Partner Support (partnerscharlotte@uber.com)
I know that I can't swamp devices here at the Charlotte office I learn that from Shanai email. Which I have already requested a new device and it hasn't receive it yet. I see that this process is broken and your response will me not help me from being with no place to lay my head beginning 12 noon tomorrow. I will sleeping in the car in walmart parking lot. With no money for gas to work Uber. All because the Uber Iphone was not working properly since I received it. Pray for me...:( Bye
Sid
980-*-**


Friday Nov 14th 2014. I didn’t get paid yesterday for last week’s work I don’t know but I am thinking that the first car payment came out of that check. I leave my weekly rental and put my things in my Sentra. I drive the Avalon to the nearest Wal-Mart and took the bus to pick up the Sentra drove it to Wal-Mart and slept in Avalon. This weekend is the first coldest days for the Carolinas and I will be sleeping in a car…  

Monday Nov 17th I will give Uber a little longer to come through. So I decided to write this news letter about my Uber experience. I don’t want anyone else to go through what I have gone through. This is devastating. 

To: Rasier‏
From: Sid **** (sid****@***.com)
Sent: Tue 11/18/14 6:10 PM
To: partners@uber.com(partners@uber.com)
I need and invoice and detail charges for the last two pay periods.
Sid
980.*.**

Monday  29th Dec 2014. I have been homeless for the holidays Thanksgiving and Christmas.  I got a two week temp job just before Christmas. But the temp job ended Christmas Eve. Being homeless after work I would have to wash up in public restrooms and rest areas. Got paid Friday after Christmas day and got a weekly smokey hotel room.  I’m asthmatic so being in this environment isn’t good for me, but it feels nice to sleep in a bed and take a hot shower. I’m thankful that they have free high speed internet. So I’m finishing up this letter of my Uber experience. I plan to contact the CEO and founder Travis Kalanick and Garrett Camp. I will be asking them to fix this. I have been done unfairly. I will give them a chance to fix this...